The terms that apply when you use our website and services.
Coming SoonThe agreement that applies when you rent a storage unit.
Coming SoonIssued in terms of the Protection of Personal Information Act 4 of 2013 ("POPIA").
Store It Honeydew (Pty) Ltd, registration number 2022/811823/07, with its registered office at 164 South African Drive, Honeydew, Gauteng, 2170 ("Store It", "we", "us" or "our"), is committed to processing personal information lawfully and responsibly.
This policy explains how we collect, use, share, store and protect personal information. It applies to our website (storeit.co.za), our unit bookings and move-in transport, and all communication with us by WhatsApp, Facebook, Instagram, email, telephone and our contact form, including where you reach us through our Facebook or Instagram adverts. It applies to individuals and to companies and other organisations.
This policy forms part of the legal documents published on this page.
Our Information Officer is responsible for our compliance with POPIA and for dealing with any request relating to your personal information. The Information Officer can be contacted at info@storeit.co.za.
Where you consent, we collect information about visits to our website. This is described in section 7.
We do not collect identity numbers or special personal information, such as health, religious or biometric information.
Providing personal information is voluntary. However, your name, cellphone number and email address are required to book and rent a unit, and your collection address is required to provide move-in transport. If you do not provide this information, we will not be able to rent you a unit or collect your belongings.
| Purpose | Lawful basis |
|---|---|
| Renting you a unit, managing your rental, issuing invoices and processing payments | Performing our contract with you |
| Collecting your belongings when you book move-in transport | Performing our contract with you |
| Responding to your enquiries on any of our channels | Taking steps at your request, and our legitimate interest in responding to you |
| Keeping accounting and tax records | Complying with the law |
| Securing our website and systems | Our legitimate interest in protecting our business and your information |
| Measuring website visits and advert performance | Your consent |
We do not sell your personal information, and we do not use it to send you marketing messages.
We keep accounting and financial records as required by the Companies Act 71 of 2008 and the Tax Administration Act 28 of 2011.
When you first visit our website, we ask which optional cookies you accept. You can use the whole website without accepting them, and you can change your choice at any time through the cookie settings on our website.
| Type | Purpose | When used |
|---|---|---|
| Necessary | Remembers your cookie choice and keeps the website working securely. | Always |
| Analytics | Measures visits to our website so that we can understand trends and improve it. We record the pages viewed, clicks and scrolling, the type of device and browser used, the website or advert that led to the visit, and steps taken towards a booking. Two cookies are used: a random visitor number (12 months) and a visit number (30 minutes). IP addresses are converted into a code that cannot be reversed and are never stored in full. Nothing you type into forms is recorded. This information is kept on our own server. We also use Google Analytics. | Only if you accept Analytics cookies |
| Advertising | Google Ads and the Meta Pixel measure the performance of our adverts and help show them to people likely to need storage. | Only if you accept Advertisement cookies |
We share personal information only with the following service providers, and only to the extent necessary:
Move-in transport is carried out by our own team. We will also disclose personal information where required by law.
Meta and Google may process personal information outside South Africa. We only share information with providers subject to laws, binding corporate rules or agreements that provide a level of protection substantially similar to POPIA, as required by section 72 of POPIA.
| Information | Retention period |
|---|---|
| Rental, transport, invoice and payment records | For the duration of your rental and 7 years after it ends |
| Enquiries from people who do not rent a unit | Up to 12 months |
| Our WhatsApp menu's record of your number | Deleted automatically after 15 days without contact |
| Website visit data | Up to 24 months, after which only anonymous totals that cannot identify anyone are kept |
When information is no longer needed, it is deleted or de-identified.
We take appropriate technical and organisational measures to protect personal information. These include encrypted (HTTPS) connections, storing sensitive records in areas of our server that cannot be reached from the internet, and limiting access to authorised persons using password-protected accounts. Payment details are handled only by PayFast.
If we have reasonable grounds to believe that your personal information has been accessed or acquired by an unauthorised person, we will notify you and the Information Regulator as soon as reasonably possible, as required by section 22 of POPIA.
Subject to POPIA, you have the right to:
To make a request, email info@storeit.co.za or send a WhatsApp message to our business number. We may ask you to verify your identity, and we will respond within 30 days. Where the law or an active rental requires us to keep certain information, we will explain this in our response.
Our services are intended for persons aged 18 and older. We do not knowingly collect personal information from children.
If you are not satisfied with how we have handled your personal information, please contact our Information Officer first. You may also lodge a complaint with the Information Regulator:
Address: Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg, 2191
Telephone: 010 023 5200
Complaints: POPIAComplaints@inforegulator.org.za
Website: www.inforegulator.org.za
We may update this policy from time to time. The current version, with its effective date, will always be available on our website.
